| |
|
MOL Global, www.mol.com is a portal of major products and services from around the world such as online games, travel & leisure, flowers & gifts and domain names, which can be purchased with MOLePoints. Currently there are 2 versions of MOL Portal namely; an international version, MOL Global and a localized version, MOL Malaysia for Malaysian residents. For Malaysian residents, click HERE to visit MOL Malaysia to learn more about the localized MOLePoints. |
 |
| |
|
GamesHive Global, www.gameshive.com is a premier leading online games portal, constantly updated with the latest online game titles worldwide. It features a comprehensive selection of all major online games around the world. MOL Members can purchase products on this portal using MOLePoints. Currently, there are 2 versions of GamesHive Portal namely; an international version, GamesHive Global and a localized version, GamesHive Malaysia for Malaysian residents. For Malaysian residents, click HERE to visit GamesHive Malaysia to learn more about the localized GamesHive Malaysia. |
|
| |
|
MOLePoints is an online micro-payment system. Think of it as your wallet on the Internet. One MOLePoints is equivalent to US $0.01, thus 100 MOLePoints translates to US $1.00. With MOLePoints, you can purchase all the products and services offered on www.mol.com and www.gameshive.com. Currently, there are 2 versions of MOLePoints, namely an international version, MOL Global and a localized version MOL Malaysia for Malaysian residents. For Malaysian residents, click HERE to visit MOL Malaysia to learn more about the localized MOLePoints. |
|
| |
|
-
Convenience. You do not need to have a credit card to purchase products or services online. Click HERE to find out where you can get MOLePoints.
-
Large selection of products and services. We have all local online games as well as most of the popular online games worldwide. If there’s a game you wish to see us carry, let us know by clicking HERE.
-
Real time order and processing. Once you purchased a product or service and if it is in stock, it will be delivered to you immediately.
-
Fast and efficient customer care via online chat or phone for MOL Members.
-
Exclusive invites and goodies for our MOL Members only, such as closed beta invitation for soon to be released online games and exclusive in-game items.
|
|
| |
|
|
| |
|
You can register for free by clicking HERE. Kindly fill up the form accordingly and click on confirm. After registering, you will need to validate your account before it can be used. A validation email entitled “MOL – Account Validation” will be sent to the email account you used for registration. Simply click on the link in the email to validate your account and it will be ready for use. |
|
| |
|
Click here to recover your password. |
|
| |
|
Just log into http://www.mol.com/ and select any payment method to purchase MOLePoints. The MOLePoints you’ve purchased will be credited to your account automatically. |
|
| |
|
Just click on the product you wish to purchase, select the denomination (if applicable) and click buy. Then, enter your MOL Member username and password to confirm your identity.
If you are already logged in, simply click buy and re-enter your MOL Member password on the confirmation page. Kindly note that once an order is submitted and processed it cannot be reversed.
|
|
| |
|
For online game products, you will get the product’s serial number and PIN (if applicable) immediately. Immediate response would also be for travel & leisure bookings and domain names purchases. For flowers, there will be some lead time for delivery and confirmation. |
|
| |
|
A MOLePoints Transaction Confirmation Email containing your serial number and PIN code will be sent to your designated email address upon completion of a successful transaction. The main reason some of our users do not receive their MOLePoints Transaction Confirmation Email is because it has been blocked by an overzealous spam filter. Please check your junk/spam folder, before contacting the MOL Customer Care if you do not receive your MOL Confirmation Email.
|
|
| |
|
Add the following email address to your contact list/address book.
Or you could open your Spam/Junk folder, select the MOLePoints Transaction Confirmation Email and select the option “Not Junk/Not Spam”. This tells your email program not to filter it as spam/junk in future. |
|
| |
|
First, login to your MOL Member account and click on Transaction History. You will be able to view the last 3 transactions. Identify which transaction that you wish to recover. If the transaction is not displayed, click on Show Previous Transactions or Show All Transactions to search for the transaction that you wish to recover. After you identify the transaction to recover, click on Display PIN and a pop up will appear. Enter your MOL Member account password and click on continue. The serial number and PIN for that transaction will be displayed.
|
|
| |
|
Kindly follow the above instructions to recover the product’s transaction information and verify that you have the correct serial number and PIN. Do ensure that you enter the serial number and PIN correctly to the game operator’s website and as required.
If you are still unable to use your product, visit our Customer Care Center for further assistance. |
|
| |
|
After purchasing the game product, you will receive a serial number and PIN for the game. To load it to the game, you must login to your game’s website and enter the serial number and PIN to your account. After that, close your browser and/or game and login again, as sometimes there may be delays for the game’s system to reflect the newly loaded credits. If you still face issues you should contact the game’s operator. |
|
| |
|
No. The MOLePoints must be credited fully into one account only. |
|
| |
|
No. Once you reloaded the MOLePoints to someone else’s account, all the MOLePoints belong to them and you cannot use it. |
|
| |
|
No, we cannot reverse transactions once it is confirmed by you and processed. |
|
| |
|
No. The MOLePoints must be credited fully into one account only. |
|
|
No. Once you reloaded the MOLePoints to someone else’s account, all the MOLePoints belong to them and you cannot use it. |
|
|
No, we cannot reverse transactions once it is confirmed by you and processed. |
|
|
Sometimes the receipt printed at certain outlets is unclear due to many reasons. Before contacting us, we have found that the most common errors can be resolved by following one of the two tips below:
We have no “i" and “o” in our PIN code
We do not have the letters “i" and “o” in our prepaid-vouchers PIN. If in doubt, replace any letters which looks like an “i" to the number “1” and any “o” to the number “0” (zero).
Replace the letter “o” with “u”.
Another common error is that the letter “u” sometimes looks like the letter “o”. Replace the letter “o” with the letter “u”. |
|
|
Please check your browser’s settings and temporarily enable or allow the pop-ups for www.mol.com and www.gameshive.com to function properly. |
|
| |